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How it works

A calm, private path from fallout to resolution.

Mediation can sound formal, but it doesn't have to feel that way. Here's exactly what happens, step by step, when you start a case on FixMyFallout.

  1. 01

    You start the process

    Fill in a short private form, no account, no download, no school code needed. Tell us what happened, how you're feeling, and what you'd like to come out of mediation. We only ask for your first name or nickname plus an email, never your surname or photo.

  2. 02

    A secure case is created

    We generate a unique invite link, like a key that only works once. The link reveals nothing about you, not your name, not your school, not what you said. It expires after 5 days. You'll need to use the same device (e.g. your phone, tablet or laptop) throughout the process to access the case.

  3. 03

    You invite the other person

    Copy the link and send it however feels easiest, WhatsApp, text or email. They'll see a friendly invitation to take part in mediation. They don't have to accept, and that's okay too.

  4. 04

    They share their side

    If they choose to take part, they fill in the same form independently. Neither of you can see what the other has written. This keeps things fair and removes the temptation to react.

  5. 05

    Safety checks run quietly in the background

    Safety checks run quietly in the background.

  6. 06

    We find the common ground

    Trained intermediaries or carefully-designed AI read both submissions and look for where your goals overlap. We never decide who was 'right'. Even if your goals don't match perfectly, we'll show you what the other person hopes for and suggest a positive path forwards.

  7. 07

    You both receive a calm summary

    Each of you sees a neutral summary and a few suggested shared steps. They're suggestions, not orders. You decide what feels right. If things still feel difficult, extra support from FixMyFallout's mediation experts is available.

Have questions before you start?

That's completely normal. We've answered the most common ones in our FAQ.